royal bets | Privacy Policy and How We Protect Your Data

Introduction & Commitment

Royal Bets is a trusted online betting platform that has earned the confidence of millions of users across Bangladesh. We believe you should have full control over your personal information — and that belief is the foundation of this privacy policy.

This privacy policy explains what information Royal Bets collects, why we collect it, and how it is kept secure. Our goal is to maintain full transparency and honor the trust you place in us.

We comply with international data protection laws and GDPR guidelines, and are committed to maintaining the highest standards when it comes to safeguarding your privacy.

What Data We Collect

Royal Bets collects two types of information from various sources:

What You Provide Directly

Name, date of birth, and gender
Email Address & Mobile Number
Home address & postal code
National ID, passport, or driving licence details (for KYC verification)
Payment method details (bKash, Nagad, bank account)
Details of Communication with the Support Team

Automatically Collected Information

IP address & device identity
Browser type and operating system
Time spent on the platform and pages visited
Betting activity logs & transaction history
Login Time & Location Data

Data Type	Reason for Collection	Mandatory?
Name & Contact	Account Creation & Verification	Yes
Identity Documents	KYC & Legal Compliance	For Withdrawals
Payment Information	Transaction Processing	Yes
Device & IP Information	Security & Fraud Prevention	Automatic
Betting Activity	Service Improvement & Dispute Resolution	Automatic

Purpose of Data Use

Royal Bets uses your data only for specific, legitimate purposes. Your information is never used for any additional purpose without your consent.

Account Management: To verify registration, login, and identity confirmation.
Payment Processing: To process deposits and withdrawals securely.
Customer Support: To respond to your questions and resolve complaints.
Security: To prevent fraud, money laundering, and other illegal activities.
Legal Compliance: To meet regulatory authority requirements.
Service Improvement: Analytics to improve your platform experience.
Promotional Communications: To keep you informed about bonuses and offers, with your consent.
Responsible Betting: To help identify and address problem gambling.

You can opt out of promotional communications at any time — simply email support@royalbets.ws or turn off notifications in your account settings.

Data Storage & Security

To protect your data, Royal Bets employs industry-leading security measures. Our security framework is outlined below:

Encryption & Security

256-bit SSL/TLS encryption — all data transmissions are secured.
All data is stored in databases encrypted with AES-256 encryption.
Two-Factor Authentication (2FA) at all levels.
Regular security audits and penetration testing.
24/7 cybersecurity monitoring.

Data Retention Period

How long we retain your data depends on the type of information and applicable legal requirements:

While your account is active — all data is retained.
Financial records after account closure — retained for 5 years (for legal purposes).
KYC documents — retained for 5 years after account closure.
Marketing data — deleted within 30 days of consent withdrawal.
Log files & betting records — 3 years.

Sharing Data with Third Parties

Royal Bets never sells your personal information. However, in certain circumstances, it may be necessary to share data with trusted third parties:

When We Share Your Information

Payment Processor: bKash, Nagad, Rocket, and banking partners — solely for processing transactions.
KYC Service Provider: Regulated partners for identity verification.
Legal Authorities: When required by a court order or a legitimate request from a regulatory authority.
IT Services: For server hosting and platform operations — under strict confidentiality agreements.
Security Partners: For fraud detection and cybersecurity purposes.

All our third-party partners are required to uphold our privacy standards. They receive only the minimum data necessary to carry out their specific role.

Cookie Policy

Cookies are used on the Royal Bets website to enhance your browsing experience. A cookie is a small text file stored in your browser.

Types of Cookies We Use

Essential Cookies: For login sessions & security — the site cannot function without these.
Performance Cookies: For page load speed monitoring and error detection.
Functionality Cookies: To remember your language preferences and settings.
Analytics Cookies: To collect site usage statistics (with your consent).

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.

Your Rights

Under GDPR and international data protection laws, you hold the following rights. Royal Bets fully respects and upholds each of them:

01

Right of Access

You have the right to know what information we hold about you. Upon request, a copy will be provided within 30 days.

02

Right to Rectification

If any of your information is inaccurate or incomplete, you can request that it be corrected.

03

Right to Erasure

Under certain circumstances, you may request that your data be deleted, except where retention is required by law.

04

Right to Restrict Processing

In certain circumstances, you can restrict how your data is being processed.

05

Right to Portability

You have the right to receive your personal data in a machine-readable, portable format.

06

Right to Object

You can object to your data being used for marketing or profiling purposes.

To exercise any of these rights, email us at support@royalbets.ws. We will respond to your request within 30 days.

Children's Privacy

Royal Bets strictly does not serve anyone under the age of 18. Our platform is intended exclusively for adults.

Age verification is mandatory at the time of registration.
If we become aware that a minor has created an account, their data will be deleted immediately and the account will be closed.
If a parent or guardian believes their child has created an account, please contact us immediately.

Betting is strictly prohibited for anyone under 18. We believe in responsible betting and are always vigilant in protecting minors.

International Data Transfers

Royal Bets is an international platform. Your data may occasionally be stored or processed on secure servers outside of Bangladesh.

For any international data transfer, we ensure that:

Adequate data protection laws are in place in the destination country.
GDPR-compliant Standard Contractual Clauses are applied.
Your data is always encrypted.
Only the minimum necessary data is transferred.

Policy Update Process

Royal Bets may update this privacy policy from time to time. Here's how you'll be notified of any changes:

The "Last Updated" date at the top of this page will be revised accordingly.
For significant changes, a notification will be sent to your registered email address.
A notification about the changes will appear when you log in to the platform.

Continued use of the platform after any changes constitutes acceptance of the updated policy. We encourage you to review this page regularly.

Contact Us

For any privacy-related questions, requests, or complaints, please get in touch with us:

Email: support@royalbets.ws
Response Time: Within 48 hours
Support Hours: 24/7, seven days a week

Your privacy is not just a legal obligation to us — it is our commitment to you.

Royal Bets' Privacy Policy

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